printing personal postage on stampexpressions

Client

Pitney Bowes

Challenge

Stamp Expressions was one of the first steps into cosumer software for Pitney Bowes, as the company has mostly served businesses. To ensure the success of this product, I was given the responsibility of evaluating the usability of the Pitney Bowes Stampexpressions printer and software within a small team of Human Factors Engineers. I was also to architect the supporting material.

Solution

I, in partnership with two other Human Factors Engineers, used the Human Factors Lab in Pitney Bowes to run a series of tests with outside particiapants. We would run a test that lasted a full week and then the prototype was updated to incorporate the design changes that resulted from the findings. We iterated in this way for 4 rounds of testing. For each round, we alternated acting as moderator and observer from behind the two-way mirror.

In addition to running the tests, I designed a tutorial to be included with the software, quickstart guide, and setup instructions for the printer. I used the findings from the tests to aid in the design process, working with a graphic designer and animator in order to develop the materials.

I invite you to launch the flash tutorial for viewing.

Page one of the quick start guide:

Set up instructions for the printer:

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